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Customer Relationship Marketing (IT)

What is importance of CRM (Customer Relationship Management)?

Questions

Lessons

What is importance of CRM (Customer Relationship Management)?
What are the functions and stages of CRM?
What are the benefits of CRM?
What is Operational CRM?
What is the Analytical CRM?
What is the Collaborative CRM?
What is Social CRM?
What is needed for CRM Business Process with a customer focus?
What is the CRM Challenges and difficulties?
What do we need to look for in CRM software?

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